Refund Policy

Free cancellation up to 48 hours before your session. Refunds are issued in the original payment method within 5 business days.

Cancellations within 48 hours are non-refundable unless required by local consumer law.

If the celebrity cancels for any reason — illness, schedule conflict, or otherwise — you receive a 100% refund including fees, plus a 10% credit toward any future booking as an apology.

If you are more than 10 minutes late to a scheduled session, the slot may be treated as a cancellation. In cases of documented emergency (hospital, transport strike), contact us within 24 hours and we will review case-by-case.

If you do not attend a scheduled session without prior notice, no refund is issued. If the celebrity does not attend, you receive a full refund.

Crypto: refunded to the same wallet address you paid from. Conversion is at the rate locked at checkout. Any network fees are covered by Staraura.

Gift cards: refunded as a new digital gift card of equal value from the same brand, delivered by email within 5 business days.

Signed merchandise and personalised items are non-refundable once shipped, unless damaged in transit (photographic evidence required).

Email support@starlitnetwork.live with your booking reference, the reason for the request, and any supporting documentation. We acknowledge every request within 1 business day.

If you initiate a chargeback with your gift card issuer instead of contacting us first, we may suspend your account pending resolution. Please give us a chance to fix things first.